Privacy Policy

Introduction

Prism Packworld ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, purchase our products, or communicate with us.

Our online store is powered by Shopify, which provides the eCommerce platform that enables us to sell our products and services securely.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Your full name.
• Email address.
• Mobile number.
• Billing and shipping address.
• Company name (where applicable).
• Payment information processed securely through payment gateways.
• Order history and transaction details.
• IP address, browser type, operating system, and device information.
• Website activity including viewed products, cart details, and browsing behavior.
• Messages or enquiries submitted through forms, WhatsApp, email, or customer support.

How We Collect Information

• When you place an order.
• When you create an account.
• When you subscribe to newsletters.
• When you contact our support team.
• Through cookies and similar technologies.
• Through Shopify and trusted third-party service providers.

How We Use Your Information

Your personal information is used for legitimate business purposes, including:

• Processing and delivering your orders.
• Providing customer support.
• Sending order confirmations and shipment updates.
• Processing refunds and returns.
• Improving website performance and customer experience.
• Detecting fraud and preventing unauthorized transactions.
• Sending promotional offers and marketing communications (only where permitted).
• Complying with legal and regulatory obligations.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, and provide a better shopping experience.

You may disable cookies through your browser settings, although some features of our website may not function properly.

Sharing Your Information

Your information may be shared only when necessary with trusted partners such as:

• Shopify.
• Payment gateway providers.
• Shipping and courier companies.
• IT and cloud hosting providers.
• Marketing and analytics partners.
• Government or legal authorities where required by law.

We never sell your personal information to third parties.

Shopify Services

Our website operates on the Shopify platform. Information submitted during checkout may be processed by Shopify to facilitate secure payments, fraud prevention, order management, and store functionality.

For more information about Shopify's privacy practices, please visit Shopify's official Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites or services. Once you leave our website, we are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

Children's Privacy

Our products and services are intended for businesses and individuals above the legal age. We do not knowingly collect personal information from children. If we become aware that personal information of a child has been collected, we will promptly delete such information.

Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Although we follow industry-standard security practices, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records as required by applicable laws.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent for marketing communications.
• Request a copy of your personal data.
• Object to certain types of data processing where applicable.

To exercise any of these rights, please contact us using the details below.

Marketing Communications

If you subscribe to our marketing communications, you may receive updates about new products, offers, and promotions. You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

International Data Transfers

Your information may be processed or stored on servers located outside your country through Shopify or trusted service providers. Appropriate safeguards are implemented to protect your information in accordance with applicable privacy laws.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised "Last Updated" date.