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Refund Policy
Easy, Transparent & Fair Refund Process
📦 Damaged, Defective or Incorrect Products
- Please inspect your order immediately after delivery.
- If you receive a damaged, defective, or incorrect product, contact us within 12 hours of delivery.
- Share your order number along with clear photographs of the package and product.
- After verification, we will arrange a replacement, reshipment, or refund at no additional cost.
↩ Returns
- Unused standard products may be returned within 7 business days of delivery.
- Products must be unused and returned in their original packaging.
- Please contact us before sending any return. Returns sent without prior approval will not be accepted.
- Return shipping charges for customer-initiated returns are the customer's responsibility.
❌ Non-Returnable Products
- Custom-sized packaging products.
- Printed or personalized packaging.
- Made-to-order or specially manufactured products.
- Clearance or sale items.
- Used, opened, or customer-damaged products.
💳 Refunds
- Refunds are processed only after the returned products have been received and inspected.
- Approved refunds will be credited to the original payment method.
- Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
🚫 Order Cancellation
- Standard product orders may be cancelled before dispatch for a full refund.
- Orders for custom-sized, printed, or personalized packaging cannot be cancelled once production has started.
📞 Need Help?
Prism Packworld
Email: info.prismpackworld@gmail.com
Phone: +91 99099 27668
Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM